Returns Policy

CHANGES BEFORE THE GOODS ARE DISPATCHED

If you wish to cancel or amend an order, please call the Online team on 01747 440272 or email us at help@beerpronto.co.uk (manned working days between (9:00 - 16:00).

RETURNS AFTER GOODS ARE DISPATCHED

If you are not 100% satisfied with your purchase, you may return part or all of your order for a refund at any time up to 14 working days after delivery, provided the product is unused and in its original condition. To arrange a return, please email help@beerpronto.co.uk prior to sending your parcel.

Please quote your name, order number and reference, and which product you wish to return. When your goods arrive back with us we will arrange your refund.

You must return the goods to us at your own expense. Please ensure that the goods are packaged adequately to protect against damage. The returned item is your responsibility until it reaches us. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

Please return goods to:

Beer Pronto, Griffin Brewery, Chiswick Lane South, London. W4 2QB

Please ensure you retain proof of postage. 

FAULTY OR DAMAGED GOODS

If the goods are faulty or broken, please contact us at help@beerpronto.co.uk quoting your name, order number and reference, address and telephone number together with details of the product and the problem.  We will replace the goods or refund you in accordance with your legal rights.

This cancellation policy does not affect your legal rights. If the goods are faulty or misrepresented, we will deal with the matter in accordance with your legal rights and advise on how to proceed.